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So, I call them to get a second opinion on replacing and updating our bathroom sink. They said to give them time to have it approved and get parts, a week later I make the appointment. They said they could come out in two days. Really that quick and just before a holiday, great.

Nobody shows up, we had to call them to find out "they cancelled the job and left you a mesage" NO you did not, you just didn't show up. They DO have the correct email, used to send me the estimate and that DOES contain the CORRECT phone numbers. So, you've got the right contact info, but not a trace of any contact.

They said "because your house looks too dangerous", what are you talking about. It's a just a plumbing job, the guy who gave us the estimate took pictures of what was needed and they reviewed the file when I made the appointment. At NO point did anyone say anything about any kind of problem or issue. If there was explain it, maybe it can ba dealt with and Why let us make the appointment in the first place?

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Michael And Son Services Pros: Original consultant was great.

Michael And Son Services Cons: Quality of service, Service not provided.

Location: 6420 Erdman Ave, Baltimore, MD 21205, USA

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